Sunrise Online FAQ's
We have put together some of our most common questions, click on the question marks below to go directly to the subject of your choice
Website Design FAQ's
Here you will find some of our most commonly asked website design questions
Website Hosting FAQ's
Here you will find some of our most commonly asked website hosting questions
Website Maintenance FAQ's
Here you will find some of our most commonly asked website maintenance questions
GMB FAQ's
Here you will find some of our most commonly asked Google My Business (GMB) questions
Do you offer support after the website is launched?
Yes, we provide ongoing support and maintenance packages to help with updates, troubleshooting, and any future changes you may need.
Can you integrate social media and other tools into my website?
Yes, we can integrate social media links, analytics tools, contact forms, and other features to enhance your website’s functionality and user experience.
Is hosting included with your web design service?
Yes, depending on the plan you choose hosting is included from 3 months to 1 year, amazing rates are available thereafter to maintain peace of mind.
What services does Sunrise Online offer?
Sunrise Online provides custom website design, website maintenance, hosting services, and Google My Business setup, all tailored to startups and small businesses.
How long does it take to design a website?
The timeframe depends on the complexity of your website. Typically, a basic website takes 2-4 weeks, while more complex projects may take longer.
Do you provide mobile-friendly websites?
Yes, all our websites are mobile-responsive, ensuring they look great and function seamlessly on any device.
Can you help with website updates and maintenance?
Absolutely! Our maintenance services cover updates, security monitoring, and general support to keep your website running smoothly.
What are WordPress maintenance services?
WordPress maintenance services ensure your website stays updated, secure, and functional by handling backups, plugin and theme updates, security monitoring, and troubleshooting.
Why do I need WordPress maintenance for my website?
Regular maintenance prevents downtime, enhances security, ensures compatibility with updates, and keeps your website performing optimally for your users.
Which plan is right for my business?
The Silver Plan is ideal for startups and small businesses. The Gold Plan suits e-commerce sites, and the Platinum Plan is best for large websites with higher maintenance needs. Not sure? get in touch and we can help you decide.
What happens if my website encounters an issue?
All plans include troubleshooting and bug fixes. Our team will promptly resolve any technical issues to minimise disruptions.
What is included in the content updates?
Content updates include adding or editing text, images, or other elements on your website. Depending on your plan, you’ll receive 1-4 hours of updates per month.
How often are backups performed?
Backups are performed weekly on the Silver Plan, daily on the Gold Plan, and every 12 hours on the Platinum Plan.
Is my website monitored for security 24/7?
Yes, all plans include round-the-clock security and uptime monitoring to ensure your website remains safe and accessible.
Can I switch plans if my needs change?
Absolutely! You can upgrade or downgrade your plan at any time to suit your evolving business requirements.
What is included in your hosting services?
Our hosting services include fast loading speeds, 99.9% uptime, regular backups, and technical support to ensure your website stays online and secure.
Why should I optimise my Google My Business listing?
A well-optimised Google My Business listing improves local visibility, helping potential customers find your business easily and boosting your credibility.
Can you integrate social media and other tools into my website?
Yes, we can integrate social media links, analytics tools, contact forms, and other features to enhance your website’s functionality and user experience.
